hp omen 15 dc0xxx space is not backlight

[tudorelRo]

My hp omen 15 2018 space is not backlight (rgb backlight) , i dont know if it was in the past but now its not (the rest of the keybord are light just fine and all the keys are working beautifully) , also the omen key is not working , i got the omen cc from microsoft store and the sp from hp and now is working but the button isnt (this i dont care so much).

Best regards !

[Photoray002]

Hello @tudorelRo

If a key backlight is no longer working, Its a physical failure and the keyboard would have to be replaced. You would need to contact HP Support directly for a warranty claim.

If your Omen Home Key no longer opens the command center, this is a problem that HP is working on. At the moment, they dont have a solution.

Contact HP Worldwide | HP® Official Site

Choose your country, then choose Support.

You need to sign in and choose your registered product for warranty contact info.

If you have not registered your computer, you need to do so.

[tudorelRo]

Ty for your fast reply i will do so , but i need first to know if the space key is backlight or not , if not there is no need , on the omen cc it shows as it should be , but i still question this as there are a bunch of hp laptops with backlinght but not on the space key .

i mean even on their presentation website it shows that the space bar should have the color of a specific zone (one of the 4 zones) but in every video and even on theyr site it shows as it hase 2 , and then there is a picture that show it in real live and the space bar didnt seem to be backlight . it could also be a driver problem or a omen cc error or something like that . i want to be sure because in my country i would have to stay without my laptop for about a week , just because it would have to be transported there and back .

[Photoray002 · Accepted solution]

Its not a driver problem.

Contact Support and explain the situation. As far as I know, the space bar is lit.

They will most likely send you a return box to mail the laptop to them for repair.

[tudorelRo]

Hello again i spoke with the hp suport and they said there is no need to send them the laptop as the space bar in not backlit on my model . As for the omen button , i will wait . Ty tho for the help .

[Photoray002]

OK that is strange but if they say so, ok.

As for the Omen button not working, HP is looking for a solution and has not found a fix yet.

We will have to wait for the fix. Im sorry.