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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (472J1AV)
Microsoft Windows 11

hi i want to ask hp omen 16  os win11

u got update from windows then need to restart update then  after  restart that i got blue screen why always happen?? already second time it happen to my laptop how to slove blue screen and able to login to window like normal ?i use f8 save mode also cannot login to normal window

3FE97AB7-D9D9-49C4-AA0C-E8D92C4C12CD.jpeg

44BC1A47-E8C6-46B6-A127-61647784C6D9.jpeg

6 REPLIES 6
HP Recommended

Hello @TOMLIM168 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Not slove after i got update driver from windows then restart it got  blue screen  

photo_6169970836149219644_y.jpg

i check on  Hardware Diagnostics it pass ok but cannot boot to windows after i off laptop for a long time i turn on it able to log in to win again

last night it happen again  cannot boot in to win it apprear blue screen again so what the problem on my laptop ?

i call hp service center no one pick up the call really bad service from hp really disappointed ;( 

 

 

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HP Recommended

Hello @TOMLIM168 

 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1664365076849.png

ub6424_1-1664365076846.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

HP Recommended

Please report back

Kind regards

HP Recommended

hi my produt no is 4M1V0PA

HP Recommended

Hello @TOMLIM168 

 

(1) Power on notebook

When seeing the Windows logo press and hold <power> button to power off notebook !

- Repeat this procedure at least 3 times to get into <Windows Recovery Environment>

 

(2) Troubleshoot > Advanced options > System Restore

 

ub6424_0-1665234129349.png

 

- Click Next when the System Restore widget opens.

- In the pop-up window, you may see the restore points you have created. Choose the most recently created one and click Next to continue.

- You are asked to confirm the restore point. If everything is OK, click Finish to start the restoration operation.

 

ub6424_1-1665234129352.png

 

(3Please report your results

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