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02-09-2021 08:15 AM
I just got this laptop and in the omen gaming hub, I click on my laptop description, Omen 15 it says I only see System vitals, Network Boosters and performance control, but no lighting as shown in the package description, it has a 4-zone RGB, but I cannot find the setting as to where I can adjust my keyboard backlight.
I'm not sure if this is a glitch or what, but please help.
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02-09-2021 11:54 PM
What is the full product number of your omen?
Press Control/Alt/S for the information menu in windows
Go to the Start menu and scroll to H/HP Help and Support/HP Support Assistant.
Open the program and click on your computer in the list.
The 7 digit Product Number will be listed in both those places.
02-12-2021 11:33 AM - edited 02-12-2021 11:33 AM
OK thanks, that helps explain it. Your model is OMEN by HP 15-dc1106nia.
According to HP's documentation, that model did not come with a 4-zone keyboard. Its only 2-Zone Dragon Red Keyboard. Ergo why there is no lighting options available.
I will say that it can be confusing. The boxes usually all have a multi colored keyboard picture on the box because some of them come with that. But you have to read the individual specs to know what you're getting. I'm sorry.