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‎06-26-2020 06:08 PM - edited ‎06-26-2020 06:12 PM

HP Recommended
Product: HP Omen dc1001nt
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have an Omen laptop that has i7 8750H in it. And the problem is the iGPU. It does not show up on device manager. I tried to updating drivers, updating chipset drivers, updating windows, clean installing drivers, updating bios.. Nothing helped. Can you please help me? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2020 07:14 PM

HP Recommended

@LyraKeen35 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c06319887

 

I can't find its parts list

 

         https://partsurfer.hp.com/Search.aspx?searchText=5AU89EA

 

But I know for sure HP disabled iGPU on many HP Omen machines, same as mine

 

          no igpu.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎06-26-2020 07:14 PM

HP Recommended

@LyraKeen35 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c06319887

 

I can't find its parts list

 

         https://partsurfer.hp.com/Search.aspx?searchText=5AU89EA

 

But I know for sure HP disabled iGPU on many HP Omen machines, same as mine

 

          no igpu.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-27-2020 05:01 AM

HP Recommended

Hi. My computer has RTX 2060 in it. It is meaningless that HP did something like that. I don't want to use my powerful gpu to process images like "desktop". 

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