Create an account on the HP Community to personalize your profile and ask a question
11-11-2019 07:40 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number for your computer.
Follow the steps in the below article to find the product details.
Look forward to hearing from you and you have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community