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‎04-01-2024 06:35 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F7AV)
Operating System: Microsoft Windows 11

it all started back a few months back when initially top rows i.e. "esc, F1to F12" were not working and it gradually increased and now Left Ctrl, Enter, Numeric keys 6,7,8,9,0,- are not working... i tried uninstalling , reinstalling drivers and all but no improvement. product is not even 6 month old.

 

P.S: there is never any water spill or charge or heating issue....

Category:
1 REPLY 1

‎04-03-2024 12:16 PM

HP Recommended

Hi @RudPol0775,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop keyboard.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Also, Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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