• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
pavilion gaming laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

my recently bought hp pavilion ryzen5 gaming laptop getting auto locked and shutdown while playing games

1 REPLY 1
HP Recommended

@B_21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Change the video display settings to match the minimum display requirements for the game.

  1. Right-click an open space of the Windows desktop (not on an icon), and then click Display settings.

  2. Change the resolution to match the game’s recommended display settings. Recommended display settings can be found using an online search.

  3. Click OK to accept the change.

  4. If prompted, accept the new settings. The display reverts to the prior settings if the changes are not accepted.

  5. If prompted, select the option to restart the computer, and then try playing the game again.

For more information on how display settings can affect performance, go to Improving Video Game Performance or FPS (Windows 10).

 

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.