-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- laptop getting locked automatically while playing game

Create an account on the HP Community to personalize your profile and ask a question
09-11-2020 01:18 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Change the video display settings to match the minimum display requirements for the game.
-
Right-click an open space of the Windows desktop (not on an icon), and then click Display settings.
-
Change the resolution to match the game’s recommended display settings. Recommended display settings can be found using an online search.
-
Click OK to accept the change.
-
If prompted, accept the new settings. The display reverts to the prior settings if the changes are not accepted.
-
If prompted, select the option to restart the computer, and then try playing the game again.
For more information on how display settings can affect performance, go to Improving Video Game Performance or FPS (Windows 10).
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee