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B_21
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laptop getting locked automatically while playing game

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pavilion gaming laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

my recently bought hp pavilion ryzen5 gaming laptop getting auto locked and shutdown while playing games

1 REPLY 1
Echo_Lake
HP Support Agent
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Message 2 of 2
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@B_21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Change the video display settings to match the minimum display requirements for the game.

  1. Right-click an open space of the Windows desktop (not on an icon), and then click Display settings.

  2. Change the resolution to match the game’s recommended display settings. Recommended display settings can be found using an online search.

  3. Click OK to accept the change.

  4. If prompted, accept the new settings. The display reverts to the prior settings if the changes are not accepted.

  5. If prompted, select the option to restart the computer, and then try playing the game again.

For more information on how display settings can affect performance, go to Improving Video Game Performance or FPS (Windows 10).

 

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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