laptop keyboard red light issue

[ibark23]

hi i have an issue with my laptop backlight when i change the color for W,A,S,D to any other color it just stuck to red and some times i put white color or any other color and stay to that color for a while but it changes to red

can someone help me plz 

[The_Fossette]

@ibark23

I reviewed your post and I understand that the keyboard backlight color is not changing correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ibark23]

hi thanks for helping but that's unfortunately didn't work 

[The_Fossette]

@ibark23

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[ibark23]

thx but they did not help can i ask you maybe it is bios issue but how can i return to my original bios or how can i downgrade it ??