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ibark23
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laptop keyboard red light issue

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hp omen 15 dc1088wm
Microsoft Windows 10 (64-bit)

hi i have an issue with my laptop backlight when i change the color for W,A,S,D to any other color it just stuck to red and some times i put white color or any other color and stay to that color for a while but it changes to red

can someone help me plz 123437705_1050657772063009_3636990678063513371_n.jpg123562517_402281347460271_2964578558625512211_n.png

4 REPLIES 4
The_Fossette
HP Support Agent
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@ibark23

 

I reviewed your post and I understand that the keyboard backlight color is not changing correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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ibark23
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hi thanks for helping but that's unfortunately didn't work 

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The_Fossette
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@ibark23

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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ibark23
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thx but they did not help can i ask you maybe it is bios issue but how can i return to my original bios or how can i downgrade it ??

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