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jais001
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laptop over heating

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HP Pavilion Gaming - 15-dk0272tx
Microsoft Windows 10 (64-bit)

product name :HP Pavilion Gaming - 15-dk0272tx

windows 10 os

8 gb ram

intel i5 9300h

 

my laptop is only  less than 1 month old. Laptop heats up while gaming only when plugged in. the temprature is between 82 to 90 when charging  and 65 to 80 when not charging(mostly at 70). is this normal?

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@jais001 Welcome to HP Community!

 

I understand that the laptop is overheating.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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jais001
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Thank you for your reply.

 

laptop is only  heating when charging(gaming only)

while gaming, the temp is above 85°C and the laptop is plugged in 

and when not plugged temp is below 85°C mostly at 75°C.

 

 

 

 

 

 

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The_Fossette
HP Support Agent
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@jais001 

 

Did you update the BIOS and the graphics driver?

 

Cheers!

The_Fossette
I am an HP Employee

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