media keys not working

[KingArthur720]

Well i tried using the media keys on my external keyboard but it doesnt work, then i went to try it out on my laptops keyboard and also didnt work, any ideas?

[KingArthur720]

nevermind, i just reset my computer and reinstalled the updates

[praveenbv]

Hi@KingArthur720, Welcome to the HP Support Community!

             Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now check if the function keys are working normally if not we can try and re-install the Quick launch drivers for your Notebook

Hope this helps, for any further queries reply to the post and feel free to join us again

Hope this helps! Keep me posted. 

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