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albatahmet
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memory and detected hardware errors

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OMEN by HP 15-ax210nt
Microsoft Windows 10 (64-bit)

After making the latest update of windows 10 I started getting blue screen errors.After receiving a blue screen error, I tested the ram with Memory Diagnostic.When I checked the results, I saw that two ram malfunctions occurred.When I read the event summary, he says contact the manufacturer.Does this malfunction occur under warranty?And what should I do?

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Echo_Lake
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@albatahmet
Thank you for posting on the HP Support Community. 

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

Next step BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Let's run the System Tests which will check the hardware sub-systems to ensure they are functioning properly.

Open the System Tests menu when Windows won't start.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click System Tests.

The System Tests menu displays.

System Tests menu

The steps in this section describe how to run the tests to check for hardware failures and view the test logs.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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albatahmet
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I have already tried the solution you said, but unfortunately I did not get results.I'm giving my computer to technical service today. Thank you very much for your help. Good day, good work.
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Echo_Lake
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@albatahmet

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance after you have the computer back from service. 


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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