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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T6AV)
Microsoft Windows 11

while I use my device during charging it produces a minor electric shock just like something is vibrating. When the plug is pulled out then everything becomes normal. if anyone knows why it occurs then please help me to sort out this problem.

1 REPLY 1
HP Recommended

@ankit_OMEN16

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

The AC adapter, which is the source of electrical power for the computer, is designed to be used with a three-wire power cord. The AC adapter is, however, extensively tested to international safety standards with a 2-wire cord. There are three types of electrical shock conditions: Electro-Static Discharge (ESD), Tingle Current, and Hazardous Shock.

 

Electrostatic discharge ( ESD ) is a sudden discharge of electric current between two objects with different electrical potentials. Simply moving an object across a dissimilar material can accumulate a small electrical charge on or within the object. You may have experienced a discharge of static electricity in a low humidity condition by walking across a carpet and touching a door knob or light switch.

 

The electrostatic charge usually is so minor that it is unnoticed when it dissipates into the environment, and it is harmless to humans. HP computers are designed to withstand significant levels of instantaneous discharges; however, electronic components can incur damage from a single, very potent discharge or series of electrostatic discharges. This damage to components may be immediately noticeable or accumulate over time.

 

ESD can occur anywhere at any time; however, the harshness of an event can be reduced by: increasing environmental humidity levels, using natural fibres and materials in the office or computer room where you use your HP notebook computer or using anti-static workspaces. When repairing or replacing a notebook's internal components, HP recommends that the unit be placed on a properly grounded anti-static work surface and use a personal grounding strap that is in direct contact with your skin.
 

If you believe ESD has caused a problem on your computer, here are a few tips:

If a particular external device is behaving abnormally, unplug the device at the notebook connector and then turn off the device. Unplug it from its power source if it has a plug. After a minute or two, plug the device back in, and in most cases, the ESD-related problem should be resolved. Data loss or corruption may occur, so please check with the device manufacturer for solutions.
 

If the notebook is performing erratically, for example, the operating system freezes or it losses connectivity with a device, shut it down using normal procedures if possible. If the normal shutdown actions do not work, unplug the AC adapter (both at the notebook and the power source), and take out the battery. Unsaved data might be lost. After waiting for a few minutes, the notebook will reset itself to a normal state.

In most cases, an ESD-related hardware glitch should be resolved by turning off the device and then restarting it.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (By the end of this article all the issues should be resolved)

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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I am an HP Employee

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