my case is not solved

[Suresh8100]

my HP Omen laptop purchased on 6th May 2025. Since the date of purchase, I have consistently faced issues with the device, particularly related to the graphics card and motherboard.

The laptop has malfunctioned every 2–3 weeks since purchase.

On multiple occasions, your team has replaced the motherboard due to recurring graphics card failures.

Most recently, Windows detected a problem and disabled the graphics card again. Despite attempts to resolve it through a reset, the issue persists.

I submitted the laptop to your service center over a week ago, and till now, it remains unresolved. Each time I follow up, I am informed that the motherboard is “out of stock,” and this has been the response for the last 15 days.

This continuous cycle of repair without a permanent solution has caused significant inconvenience and downtime. As a customer, I expect a reliable device, not repeated failures within such a short ownership period.

[M_Salman]

Hi @Suresh8100,

To better understand your situation and make sure your concern is being followed up appropriately, could you please confirm whether you have already reached out to our support team and if a case has been created for your concern?