• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎09-01-2025 12:56 AM

HP Recommended

my HP Omen laptop purchased on 6th May 2025. Since the date of purchase, I have consistently faced issues with the device, particularly related to the graphics card and motherboard.

 

The laptop has malfunctioned every 2–3 weeks since purchase.

 

On multiple occasions, your team has replaced the motherboard due to recurring graphics card failures.

 

Most recently, Windows detected a problem and disabled the graphics card again. Despite attempts to resolve it through a reset, the issue persists.

 

I submitted the laptop to your service center over a week ago, and till now, it remains unresolved. Each time I follow up, I am informed that the motherboard is “out of stock,” and this has been the response for the last 15 days.

 

This continuous cycle of repair without a permanent solution has caused significant inconvenience and downtime. As a customer, I expect a reliable device, not repeated failures within such a short ownership period.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.