my dedicated gpu is not working

[Saurabhch]

my dedicated gpu is not working. when I visited hp official website amd saw my system specs the dedicated gpu showing was amd radeon hd 8570m but when I saw it in device manger it is amd radeon hd 8500m.

and my gpu is available in device manger but not in dxdiag. and when I set my games to high performance then my games start lagging and then fps boosts to 60 for a second pls help. I have reinstalled the windows but nothing happen. used amd clean up utility but nothing happens. 

my windows 10 setting showing same gpu in high performance and power saving

[The_Fossette]

@Saurabhch

I reviewed your post and I understand that the graphics card on your computer is not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp90001-90500/sp90187.exe

Graphics: https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73276.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Saurabhch]

Brother I tried to install graphic driver from your link but when I install a blue screen of death in Windows 10 with the error kernel heap mode corruption error then I use and cleanup utility but again this error come. Then I check for Windows missing files but there was no missing file.

Please help

[The_Fossette]

@Saurabhch

Did you update the BIOS?

Meanwhile, I recommend you follow the steps in the below article and run a system test.

https://support.hp.com/in-en/document/c03467259

Cheers!

[Saurabhch]

Hey bro,

I had updated the BIOS and when I use ho diagonistic everything was working fine

 And passed 

Any further assistance

[The_Fossette]

@Saurabhch

Perform a cloud recovery on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Saurabhch]

Thx bro for replying. 

And sorry for late reply because I am busy in learning about cloud recovery.my pc doesn't support cloud recovery and I don't have recovery media and my hardisk is also new.

Does you have any other solution.

[The_Fossette]

@Saurabhch,

I recommend you contact support and they will ship you the recovery media for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!