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    Fix Windows 10 Update Issues

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my dedicated gpu is not working

HP Recommended
hp pavilion 15g206ax
Microsoft Windows 10 (64-bit)

my dedicated gpu is not working. when I visited hp official website amd saw my system specs the dedicated gpu showing was amd radeon hd 8570m but when I saw it in device manger it is amd radeon hd 8500m.

and my gpu is available in device manger but not in dxdiag. and when I set my games to high performance then my games start lagging and then fps boosts to 60 for a second pls help. I have reinstalled the windows but nothing happen. used amd clean up utility but nothing happens. 

my windows 10 setting showing same gpu in high performance and power saving

7 REPLIES 7
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HP Support Agent
HP Support Agent
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HP Recommended

@Saurabhch

 

I reviewed your post and I understand that the graphics card on your computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp90001-90500/sp90187.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73276.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 8
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Brother I tried to install graphic driver from your link but when I install a blue screen of death in Windows 10 with the error kernel heap mode corruption error then I use and cleanup utility but again this error come. Then I check for Windows missing files but there was no missing file.

Please help

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HP Support Agent
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@Saurabhch

 

Did you update the BIOS?

 

Meanwhile, I recommend you follow the steps in the below article and run a system test.

 

https://support.hp.com/in-en/document/c03467259

 

Cheers!

The_Fossette
I am an HP Employee

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Message 5 of 8
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Hey bro,

I had updated the BIOS and when I use ho diagonistic everything was working fine

 And passed 

Any further assistance

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HP Support Agent
HP Support Agent
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Message 6 of 8
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@Saurabhch

 

Perform a cloud recovery on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Thx bro for replying. 

And sorry for late reply because I am busy in learning about cloud recovery.my pc doesn't support cloud recovery and I don't have recovery media and my hardisk is also new.

Does you have any other solution.

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HP Support Agent
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@Saurabhch,

 

I recommend you contact support and they will ship you the recovery media for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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