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06-05-2022 09:51 AM
When you do not identify your notebook, you tie our hands behind our backs. Help us to help you.
When logged into Windows, hold down the Windows key and tap the R key.
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
An alternative method:
Take a look at the bottom of the notebook among the tiny letters and locate the ProdID.
The ProdID will enable us to determine the hardware configuration of your notebook.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
06-07-2022 10:39 PM
Your machine only has standard keyboard which is not compatible with Lighting Studio therefore NO option to change/customize lights.
**Click the KUDOS thumb up on the left to say 'Thanks'**
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