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‎01-20-2024 08:44 AM - last edited on ‎01-20-2024 01:46 PM by Retired

HP Recommended
Product: HP Pavilion Gaming - 15-ec1023ax
Operating System: Microsoft Windows 10 (64-bit)

product name - hp pavillian gaming

serial number - [personal info removed]

product number-183L8pa#ACJ

Category:
1 REPLY 1

‎01-22-2024 12:07 PM

HP Recommended

Hi @hariom7,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not charging when turned on.

Please follow the steps below to fix the issue.

 

Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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