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‎10-06-2025 10:58 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)

I just bought black ops 7 and it need to have tpm 2.0 enabled and secure boot, i already have those and i have the lastest bios update F.30 Rev.A

but it didnt update the tpm 2.0 version  i have the 3.93.0.5 and i cant play the game i need the new version

 
1 REPLY 1

‎10-08-2025 09:21 AM

HP Recommended

Hi @mariolo32,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Disable any antivirus on the computer and run image diagnostics.


Link:
https://ftp.hp.com/pub/caps-softpaq/cmit/support/HP_ImageDiags.html

Steps:
Note :Temporarily disable the Antivirus
1.Download the ImageDiags 4.x or 5 version.
2. Extract the file and run the setup file.
3. Follow onscreen instructions 
NOTE: Process takes 30-40 mins

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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