no backlight for the keyboard

[bonkzz]

I just purchased a 15-dh1060nr from amazon and for the life of me I cant get the keyboard backlighting to work, I have tried 

all the programs that your supposed to use and nothing work's.  No the function F4 doesn't work, the omen gaming hub ver 11.2.3.0 doesn't work and the omen light studio ver 0.1.10.0,  doesn't work the omen gaming hub isn't working for me either.

why does it have to be so difficult to turn the back lighting on for a laptop?. Thanks in advance for any advice you can provide for my lighting issues.

[Photoray002]

Not sure whats going on. I assume you also manually  made sure Windows is fully up to date?

There are 4 downloads I know of to get the Game Hub working properly. Install  all these files and see what happens.

• Omen driver installer: sp105943.exe
• Omen Gaming Hub MS Store Link...  (current version is 11.2.3.0 as you pointed out).
• Your models drivers page shows an older SDK package sp111311.exe. But there has been a newer one issued. Perhaps the newer one will solve it?  Omen Gaming Hub SDK Package sp112303.exe
• HP System Event Utility MS Store Link...

What happens?

[bonkzz]

Thanks for the quick response, I finally gave in and pulled the bottom off because I knew it wasn't a software issue after 2 days of racking my 🧠,  I couldn't believe the ribbon cable was unhooked  from the motherboard. Unfortunately it looks like the tech that set this unit up was in a hurry because the tiny ribbon cable was crimped in between the chassis. For now I am happy I solved the issue but as it turns out I wont be seeing these beautiful backlights after all because the ribbon cable was so badly damaged I couldn't get the cable to stay in the Molex connecter the way it was and I wasn't going to take the machine apart any further and maybe screw something else up, So I have decided to just live with it and buy wireless  keyboard.  

[Photoray002 · Accepted solution]

Holy carp!  That will do it, ya.

BUT if this is a new machine, I would absolutely not live with it. Its under warranty. Let HP fix it. Or if you purchased from a walk in store, take it back for exchange.

Here is the link to HP Support... https://support.hp.com/us-en/contact-hp

I think you will have create a separate sign-in for the warranty service. Then choose laptops and follow the prompts to register the device and make a claim.

[bonkzz]

Thanks for the help and quick responses, Yeah it was delivered  3 days ago so its new as new can be....I may send it back I just hate having to look at my tiny phone while I'm waiting for the replacement... Thanks again my friend and have a good one. 

[Photoray002]

Sure thing. Expect at least a 2 week turn around, yes. With Covid still around, maybe longer, IDK all depends.

HP will have to send you a mailing box first (and sometimes a separate Email for a printable mailing label).

If you have any concerns over privacy, wipe any saved data like email login and such (of course).

If you have any questions, feel free to ask. Good luck.

[bonkzz]

Will do

thx