• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-20-2025 08:41 PM

HP Recommended
Product: 14s
Operating System: Microsoft Windows 11

i spilt a drink on my laptop. the moment the drink touched it the laptop became unresponsive i tried turning it off and it started flashing black and white. then the device switched off and  after the device turned off i took off the back panel and dried the device. i then tried testing the device with the charger but no battery still no response. Charging indicator isnt working the device wont turn on but when i close the laptop a  power indicator becomes dimly lit and the device heats up near the charging port. i need help diagnosing the broken parts so i can replace them

 

Category:
Reply
1 REPLY 1

‎03-27-2025 08:46 AM

HP Recommended

Hi @loLsKi77 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I am sorry for the issue with your laptop.

 

Liquid damage can cause significant issues in laptops, and diagnosing the affected components requires careful inspection. 

 

Disconnect Power:

  • Ensure the laptop is completely disconnected from the charger and battery to prevent further damage.

Avoid Turning On:

  • Do not attempt to power on the laptop until the damaged components are repaired or replaced, as this could cause further damage.

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.