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office 365 issue

HP Recommended
pav 15-dk0046TX

I recently had a problem with my os(it crashed as told by your service center) and therefore had to re install the os but after re installation I am unable to download office 365 that came with the laptop(I dont know the security key)what can I do? 

HP Support Agent
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HP Recommended



I reviewed your post and I understand that you are unable to activate Microsoft office after reinstalling the operating system.


Don’t worry, I assure you I will try my best to get this sorted.


How did you reinstall the operating system?

Had you registered the account online? If yes, then you just need to login to the same account and it will get activated automatically.


Meanwhile, I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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