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‎10-04-2020 02:24 AM

HP Recommended
Product: HP Pavilion Gaming laptop 15-dk0049TX
Operating System: Microsoft Windows 10 (64-bit)

Still nothing happens I have download and update the command center app, I have omen 15-dk0049TX.  I bought the laptop 3weeks ago with command center functioning well then after the omen command update this happens... I don't know what is the reason why this happening. Command center did not tell the GPU and RAM usage always showing -1%  and temperature  -1C. And network booster is not opening i have also download and install update package.Omen Command Center 04-10-2020 13_50_24.pngOmen Command Center 04-10-2020 13_50_35.pngoption also not functioning.

3 REPLIES 3

‎10-04-2020 02:50 AM

HP Recommended

Omen or Pavilion...?? are u sure that u bought Omen product??

Sent from OMEN 15 en-0013ax
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‎10-04-2020 03:01 PM

HP Recommended

@Hydemus 

 

Your machine is an HP Gaming Pavilion - 15-dk0049tx, its specs

 

          https://support.hp.com/au-en/document/c06386944

 

It is NOT an HP Omen machine therefore OCC won't work.

 

Regards.

BH
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‎10-05-2020 01:12 AM

HP Recommended

That's why i asked the thread starter for it.... because i doubt that he bought the omen product...

Sent from OMEN 15 en-0013ax
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