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ordered hp victus 16t custom built

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hp victus 16t-d000

I have ordered the hp victus 16t-d000 on September 9th, last month these are the specs I chose and unfortunately I used my common sense. There were 2 option for the 1st part where it says "16.1" diagonal FHD, IPS, anti-glare, micro-edge WLED-backlit, 250 nits (1920 x 1080)" . and the other option said the same thing but with 144hz for only extra 20$ it didn't make sense to me for it to be only extra 20 so what I thought was it would be 120hz at least since its a gaming laptop but yesterday I finally looked at what I ordered and found out its only 60hz. Obviously that's my fault, but worst part is its supposed to get delivered oct 18 two weeks from now and its 2 late to cancel, and to return I would have to pay $250 just to return it. So now I don't know what to do


  • 16.1" diagonal FHD, IPS, anti-glare, micro-edge WLED-backlit, 250 nits (1920 x 1080)
  • No DVD or CD Drive
  • 1 TB Intel® SSD + 32 GB Intel® Optane™ memory
  • Full-size, backlit, performance blue keyboard with numeric keypad
  • McAfee LiveSafe™ 12 months - Save $58.50 instantly
  • 16 GB DDR4-3200 SDRAM (2 x 8 GB)
  • Victus by HP 16 Laptop PC
  • Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds)
  • No Additional Office Software
  • Windows 11 Home 64 ADV
  • HP Wide Vision 720p HD camera with integrated dual array digital microphones (PFB)
  • Performance Blue
  • 4-cell, 70 Wh Li-ion polymer
  • Intel® Core™ i7-11800H (up to 4.6 GHz with Intel® Turbo Boost Technology(2g), 24 MB L3 cache, 8 cores, 16 threads) + NVIDIA® GeForce RTX™ 3050 Laptop GPU (4 GB)


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Welcome to the HP Support Community!


Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 


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