• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-26-2026 01:47 PM - edited ‎05-26-2026 01:47 PM

HP Recommended
Product: OMEN 16 inch Gaming Laptop PC 16-am0000 (A57X5AV)
Operating System: Microsoft Windows 11

Hi,

After motherboard replacement in Budapest, my OMEN 16 started having severe overheating (95-101°C) and thermal throttling even in light games. These problems did not exist before the repair.

HP Support already confirmed that the previous repair "was not carried out properly" (screenshot attached).

The laptop has been unusable for over a month. Can someone escalate this case please?

Thank you.

Reply
2 REPLIES 2

‎05-26-2026 01:48 PM

HP Recommended

Chat.pngc1ec0630-9d08-4f25-ad12-19a7d7304bdf.jpg
Here screenshots

Reply
Was this reply helpful? Yes No

‎05-28-2026 09:37 AM

HP Recommended

Hi @namelesssS 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I’m sorry to hear that the issue is still unresolved. Please know that the case has been escalated, and you will be notified as soon as we have an update. We appreciate your patience and understanding while we work on this for you.”

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.