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monikacska
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Message 1 of 2
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overheating while playing

HP Recommended
omen 15
Microsoft Windows 10 (64-bit)

hi. i bought today omen 15 dc1877no. ~18000 NOK   

i opened the game planet zoo then inmediately it was sooo loud i thought its gonna fly away. i played for 15minutes then i felt the heat above the keyboard. i closed the game and turned it off. so my question is how is it possible to sell a 'gaming laptop' for like ~1400gbp and it cant run a 'simple' game? real question: HOW CAN I SOLVE THIS ISSUE?? ps sorry for my english not native speaker

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@monikacska Welcome to HP Community!

 

I understand that you are facing an overheating issue.

 

I have a few steps to resolve this issue:  

 

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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