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08-09-2021 11:36 AM
My laptop has been overheating , the fans wont cool , I would really like my laptop to stop overheat because i have school in a few days and if it still overheats I wont be able to do my school . When ever it overheats it crashes.
My system, BIOS & all drivers are already up to date, Graphics drivers are all updated and also
i have read the previous solutions by @Tech_4_Life, @Skirmich and @StevZak3 but the XTU software is not recommended for 8750H and moreover the latest software version no more possesses the same settings. I am really stuck pls help me with the best possible solution, Your help would be highly appreciable.
i would appreciate u guys helping me.
08-13-2021 12:02 PM
Hi@RihannaH, Welcome to the HP Support Community!
You have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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