• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-03-2019 05:28 PM

HP Recommended
Product: Omen 17-An-0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, 

I am looking for suggestions on a new power supply for my gaming laptop, right now it has the original 230w PSU

I currently get significant battery depletion even during what i consider basic gaming (non-AAA games) 

i am using a 4 fan laptop cooler

my rig is i7-7700 with 16 gig ram, it handles even top games pretty well but it wipes out any possible charge that the PSU is putting in, during a 2 or 3 hr gaming seesion of a non high end game it will barely maintain the battery at 20% and the PSU adapter gets scorching hot 

can someone give me a suggestion of say a 400w PSU to use that will swap right into my machine 

 

Thanks in advance : )

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2019 08:29 PM

HP Recommended

Hello @IvanGus 

 

In the future, it helps us better if you include the full product number of your laptop.

HP doesnt sell 400w AC adapters. I would recommend running the HP Diagnostics tools at startup and check both the battery and power adapter in the Component Tests. Usually the tests can pick up on a faulty device.

HP How to use Diagnostics

The AC brick shouldnt be getting scorching hot, although they can get quite warm. But there is also a chance it could be a bad battery.

If you indeed need another AC adapter, the part number for the 17-An0xx series is 693706-001.

The battery part number will be listed on a sticker on the battery itself. It should be 922977-855

Manual.. http://h10032.www1.hp.com/ctg/Manual/c06001792

 

I looked up the part in the HP Parts Store and neither is available. You will have to look to a third party seller online for it.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-03-2019 08:29 PM

HP Recommended

Hello @IvanGus 

 

In the future, it helps us better if you include the full product number of your laptop.

HP doesnt sell 400w AC adapters. I would recommend running the HP Diagnostics tools at startup and check both the battery and power adapter in the Component Tests. Usually the tests can pick up on a faulty device.

HP How to use Diagnostics

The AC brick shouldnt be getting scorching hot, although they can get quite warm. But there is also a chance it could be a bad battery.

If you indeed need another AC adapter, the part number for the 17-An0xx series is 693706-001.

The battery part number will be listed on a sticker on the battery itself. It should be 922977-855

Manual.. http://h10032.www1.hp.com/ctg/Manual/c06001792

 

I looked up the part in the HP Parts Store and neither is available. You will have to look to a third party seller online for it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.