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11-27-2022 12:01 AM
hello I buy this gaming laptop and there is an issue with it
the issue is when I play my game I need to plug in my charger if I do not then suddenly FPS is dropped and I try everything like changing in gaming mode and selecting high performance and also Nvidia control penal and select high performance and also in battery settings I select high performance in power mode but nothing happens.
I sacred if this continues my laptop lose battery backup and damage my battery
11-30-2022 02:43 AM
Welcome to the HP Support Community
I understand you are facing a performance issue with your HP Pavilion 15.6 Inch Gaming Laptop PC 15-Ec2000. Not to worry I will help you to get a resolution to resolve the issue.
Update the BIOS, Chipset & Graphic drivers:
- Here's the link to download and install the above updates: Click here
If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.
- Select Start > Settings > Update & Security > Windows Update , and then select Check for updates. If updates are available, install them
- Also, open HP Support assistant on your PC and run the Performance tune-up check.
If the issue still persists, then please follow the steps mentioned in the below documents:
- HP PCs - The computer is slow when used for the first time (Windows 10)
- HP PCs - Improving PC Performance (Windows 10)
- HP PCs - Improving latency and reducing lag in
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-03-2022 03:10 AM
Hi bro thanks for replying...
I did everything u mantion and I used widows 11 ...
Everything is up to date and I try but without plugin I can not get full performance in my game I have to connect the battery in order to get full fps and performance.
I don't know what to do even I tried to contact hp customer but they also didn't resolve my issue
12-04-2022 01:27 AM
Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
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