cancel
Showing results for 
Search instead for 
Did you mean: 
Tanzeel123
New member
1 0 0 0
Message 1 of 2
132
Flag Post
HP Recommended

problem in laptop screen

2CS35EA

i HAVE OMEN by HP - 15-ce017na LAPTOP. Its screen blow out sometime become black and need to restart. Now a days it very hard to work on it because after 30 mints it turned off. 

Still I have a extended warranty details below, 

Warranty type

Carepack

Service type

HWM Offsite

Status 

Active: Covered under extended warranty, 15 months remaining.

Start Date

November 23, 2017

End Date

December 22, 2020

Service Level

Std Office Hrs Std Office Days
Standard HW
Country Coverage
Standard Material Handling
No Special Coverage
Delivery by HP
Pickup by HP
Standard Turn-Around-Time

Deliverables

Hardware Problem Diagnosis
Offsite Support & Materials

 

Please guide me what should i do ?

 

Regards

Tanzeel

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
22,587 22,544 1,890 3,010
Message 2 of 2
79
Flag Post
HP Recommended

problem in laptop screen

Tanzeel123 (peace be unto you) Welcome to HP Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation