problem with audio output

[JohansBs]

Hello, I recently bought a laptop omen 16, if zero problems in performance but when playing I proceeded to connect the headphones and the problem appeared, did not recognize the headphones, I tried several, then I started to update the drivers, the system, everything, after that the next day I finished updating everything since it was new and luckily mine began to recognize the headphones, but now out of nowhere it stopped working and I always get that it is disconnected, as if the jack 3. 5 does not work, I tried 1000 ways to fix it, and there is no way to do it, I hope you help me.

[Dilip_18]

Hi@JohansBs,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Audio issues with the HP Omen Laptop. I apologize for the Inconvenience. 

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Try with alternate headphones on the same jack.
• Make sure the Windows and HP support assistant updates are up to date. 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!