problem with my webcam

[robyC]

Here I am, sorry for the delay

• Did this happen after a recent window or software update?  Probably
• Have you made any hardware/software changes? No I don't
• Have you tried any troubleshooting steps? Yes, I tried everything I found on HP support
• What is the product number of your device? HP Notebook 15-dw0120nl -- N. 7WF51EA.

Thank U

Roby

[Echo_Lake]

@robyC

Thank you for posting back. 

What seems to be the issue with webcam? Could you elaborate more? 

[robyC]

Well, 

what seems odd is that the light works, but the video is black.

Rarely it works, at the beginning with multi color (like a system connection) and after that the video is stable, but it works few times.

I think that the problem is software not hardware.

Thank U Roby

[Echo_Lake]

@robyC

Thank you for posting back. 

I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[robyC]

Hi there,

thank U again for the last support.

I'm forced to follow your instructions, I've thought to find a simple correction.

I hope in the future that others windows update will not cause problems like this, because it's so weird.

Roby

[Echo_Lake]

@robyC
Thank you for posting back. 

Apologize for the inconvenience caused,  
Work on it as per your convenience and keep me posted on the results.

Have a great day!

[enioT]

Well i had the same problem on my HP dv7. The solution to the problem was a loose connector next to the camera lens behind the screen bezel. reconnect it in it''s socket and the camera instantly showed up in the device list. i use Windows 10 20H2.

its a tiny white connector. Be very gently or it will break