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HP Recommended
omen-15dc
Microsoft Windows 10 (64-bit)

After Windows itself updated from 1909 to 2004, he decided to independently download the drivers from the update center, despite all sorts of prohibitions. Before the update, I had Realtek 6.0.8950.1 audio driver and DTS audio effects component 1.1.1.0.
After updating Windows, I myself installed Realtek 6.0.9018.1 and DTS extension 1.1.3.1 and DTS software 1.2.0.0.

The sound is very distorted, it is very difficult to be in the headphones for a long time, since the positioning of the sound is impaired, they give off sounds very much to the right or to the left. Attempts to remove or reinstall the driver through the device manager do not help, since Windows itself installs later versions of the drivers. I cannot go back to the previous version of Windows, since more than 10 days have passed. Previously, I could roll back the views to 1909 and use the laptop normally for several days, although it still downloaded the cumulative update and new drivers.

 

После того как виндовс сам обновился с 1909 до 2004, он решил самостоятельно скачать драйвера из центра обновлений, несмотря на всевозможные запреты. До обновления меня стоял аудиодрайвер Realtek 6.0.8950.1 и DTS audio effects component 1.1.1.0.
После обновления виндовс сам установил Realtek 6.0.9018.1 и DTS extension 1.1.3.1 и DTS software 1.2.0.0.

Звук сильно исказился, в наушниках очень тяжело находится длительное время, так как позиционирование звука нарушено, очень сильно отдают звуки справа или слева. Попытки удалить или переустановить драйвер через диспетчер устройств не помогают, так как виндовс самостоятельно устанавливает более поздние версии драйверов. Вернуться к предыдущей версии виндовс я не могу, так как прошло больше 10 дней. Раньше я мог откатить видовс до 1909 и несколько дней пользоваться ноутбуком нормально, правда он все равно скачивал накопительное обновление и новые драйвера.

 

 

Драйв1.pngдрайв2.png

2 REPLIES 2
HP Recommended

@nikitosnikitich 

 

There are few generations of HO Omen 15-dc . What is your machine ? Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100450.exe
   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

Note: post back what is your Omen machine if still problem.

BH
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HP Recommended

The problem is that when I uninstall the driver and all programs of the realtec device, the microsoft driver takes their place. But after a couple of moments or after restarting the computer, Windows automatically updates the Microsoft driver to realtek 9018, which downloaded the Windows update from the update center, it is located somewhere in the system and I have no idea how to remove it from there.
HP Omen 15-DC1087nr

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