randomly turned off problem within 20 min

[Sovon]

my laptop is turning off randomly within 20 min after on. i went to repair to a service store. they told me it is motherboard problem can not repair. what can i do? please help me. my laptop is running but why it can not be ok. problem is one turn off randomly without showing anything. please help me

[A4Apollo]

Hi! @Sovon, 

Have you tried charging the laptop using a different adapter or battery?

Does the laptop shut down while you are at the BIOS page?

Have you tried checking with an external keyboard? Does the issue persist?

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Also, update the chipset drivers using this link. Click Here

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

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[Sovon]

It did not works. same problem remains

[A4Apollo]

Hi! @Sovon, 

Thanks for writing back to us.

If the PC shuts down on the BIOS page, it is certainly a hardware issue with the PC.

Please contact HP support for service options.

Contact HP support using this link. Click Here

Take Care!