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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Microsoft Windows 11

Hello, i want to give my laptop for warranty for the third time and the assistant is asking me for previous reference IDs, where can i find my previous warranty IDs?

1 REPLY 1
HP Recommended

@Pcieslik90 

 

That means the ticket or record ID. They do not read the history of the session, that why they (different) have to ask again and again. They need the right record number to work on.

 

Note: It is not warranty ID. Do you use Whatsapp ? If yes, scroll up and you may be able to see ref ID there otherwise ask them to create a new one.

 

Regards.

BH
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