sooo it seams my hp caught fire while idle

[Opieeth]

Woke up to the smell of a electrical fire and smoke coming out my keybord, is this normal for a 2 year old pc

[Dragon-Fur]

@Opieeth 

Welcome to the HP Community Forum.

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@Opieeth wrote:

Product: OMEN by HP 15-dc1052nr

Operating System: Microsoft Windows 11

Woke up to the smell of a electrical fire and smoke coming out my keyboard, is this normal for a 2 year old pc

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It is more unfortunate than "normal".

The battery technology used by HP and other companies is imperfect.

Depending on the amount of damage, it might be something you can repair or it might need the help of a qualified computer technician.

I will submit a request for Review by our moderator team.

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[Opieeth]

ya dose not seam to be the battire that whent but the motherbord

[Opieeth]

1

[Rainbow23]

Hi @Opieeth,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Apologies for the inconvenience.

This could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.