ssd nvme not always detected

[Titajn]

I have a problem with my laptop where my NVMe SSD won’t get detected, but after restarting, it eventually shows up. I have tried contacting HP support via email, but all I got back was a confirmation email stating that they received my message and another email saying that my case would be closed in 1 business day if I don’t contact customer support—which I have already done, but I haven't received any further response.

What else can I do?

[BeemerBiker]

There are firmware updates for the SSD NVME card

Samsung

Western Digital

Intel.

What ssd nvme do you have?  See if you have one of those 3 above and try to update the firmware.

Using the windows command prompt, please run the following command and report back what it reveals if you want help.

wmic diskdrive get model, size, mediaType, status

for example



If you have powershell then run it from the administrators command prompt to get better information:

 powershell Get-PhysicalDisk 

Get the latest HP support assistant and see what it recommends.

It may find a newer firmware release for your ssd nvme

let me know what you find out.

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if you continue to have problems then

If you did not register your product with HP when you bought it then the warranty you are seeing is based on date of manufacture, not date of purchase. You can update the warranty status by contacting HP and providing a proof of purchase.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

To contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.