the battery is dropped to 94% since its a new laptop!!!!

[tanishq16]

ive purchased my omen 16 gaming laptop a month before and im facing such a issue when i charge it to 100% then it suddenly drops to 94% directly then i re callibrated the battery from omen bios since it there also shows the actual battery is 79wt hour instead of the original capacity of 83 wt hour!!! is it a used battery or damaged one can the hp support help me on this silly mistake by them???

[Irfan_06]

Hi @tanishq16,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop battery.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test fail, there is an issue with the battery and needs to be replaced.

If the battery test pass, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[tanishq16]

Dear sir/madam these steps are already been performed by your hp executives but still it drops to 94% immediately after 100% hwereas the BIOS is updatwd and componenet test is also showing normal but still this persists!!! please help with a genuine solution or update

[Irfan_06]

Hi @tanishq16,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting to fix the issue and this seems like an issue with the battery that may need to be replaced.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support