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Justedlev
Level 1
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Message 1 of 4
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the keyboard does not light up correctly

HP Recommended
OMEN by HP Laptop 17-cb0xxx
Microsoft Windows 10 (64-bit)

the keyboard does not light correctly, in the Omen gaming hub program white color is selected for all 4 areas

 

Снимок экрана 2020-11-30 180318.png

20201130_173335_HDR.jpg

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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@Justedlev

 

I reviewed your post and I understand that the keyboard backlight doesn’t light up correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link.

 

https://support.hp.com/in-en/drivers

 

Once the BIOS is updated, then uninstall the Omen command center and then download and install it from the Microsoft store. Also, download and install HP Event utility from the Microsoft store and test.

 

https://www.microsoft.com/en-bm/p/omen-command-center/9nqdw009t0t5

 

https://www.microsoft.com/en-in/p/hp-system-information/9mtklt3pwwn1?activetab=pivot:overviewtab

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Justedlev
Author
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did not help(

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,946 2,576
Message 4 of 4
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@Justedlev

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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