the keyboard does not light up correctly

[Justedlev]

the keyboard does not light correctly, in the Omen gaming hub program white color is selected for all 4 areas

[The_Fossette]

@Justedlev

I reviewed your post and I understand that the keyboard backlight doesn’t light up correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link.

https://support.hp.com/in-en/drivers

Once the BIOS is updated, then uninstall the Omen command center and then download and install it from the Microsoft store. Also, download and install HP Event utility from the Microsoft store and test.

https://www.microsoft.com/en-bm/p/omen-command-center/9nqdw009t0t5

https://www.microsoft.com/en-in/p/hp-system-information/9mtklt3pwwn1?activetab=pivot:overviewtab

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Justedlev]

did not help(

[The_Fossette]

@Justedlev

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!