the w key on my keyboard intermittently works

[dippywacky]

i absolutely love this laptop and don't want to return it but i've had this for about 2 days and there is an intermittent issue with the w key. when playing games the w key will sometimes not work. so when i move the character it will stop for a second and i have to press the w key again for it to work. it's quite annoying. 

however, when typing and doing other work the w key works absolutely fine. 

HP whatsapp service is not helpful. so i am asking here before i return the laptop to see if i can troubleshoot this. 

heres what i've done:

- hardware check

- updated all drivers

- latest windows update

- no damage on laptop whatsoever

- reset power 

- contacted hp support and they told me to contact the game developer; stupid advice

[Echo_Lake]

@dippywacky

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried with different games? 
• Did you make any changes on the settings of your PC prior to the issue? 

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.