touchpad issue omen 16

[Brandon456]

bought omen 16 a few weeks ago. From the first day, the touchpad feels so laggy and fn f11 fix it temporally. I thought it was because I have not updated windows and bios but after all that has been updated it still has the same issue. So I brought back the unit and exchanged it for the new one and it still has the same problem so it is definitely it is a software problem. It is really annoying when working suddenly the touchpad dies.

[Elohi_NR]

Hi @Brandon456,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Touchpad issues with the HP Omen Laptop and the touchpad is unresponsive or erratic.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

If the issue still persists then test the touchpad using HP PC Hardware Diagnostics UEFI.

1. Start or restart the computer.
2. Press F2 repeatedly during start-up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Touchpad
4. Click Run Once.

Once the test completes, results are displayed on the screen. If the test fails gather 24-digit alphanumeric and keep me posted.

If the test passes, continue to restore a computer back to the factory default using Reset PC inside windows, which will isolate whether it’s a software or hardware issue. 

Note: Before resetting, make sure to back the data. 

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!