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‎10-11-2024 08:08 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xf0000 (758R1AV)
Operating System: Microsoft Windows 11

i have registered a repair case of my laptop since a week, the engineer came and checked said that they need to change the motherboard, again they came with a new motherboard but didn't change it rather said that they need to check maybe it's a display issue, since then there is no response from hp or sysnet

 

i need to know my current status of my case, how do I know it?

Category:
1 REPLY 1

‎10-14-2024 10:14 AM

HP Recommended

 

Hi @Dream2503 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I will surely help you with this. May I Know do you have any existing case number? Please share the case number in private message.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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