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HP Recommended

My computer has been turning off on me and stating my battery is bad. I'm unable to find a new battery to replace it

2 REPLIES 2
HP Recommended

Hi,

On page 19 of the service manual, you can see the compatible battery and part number. You can then search with part number online to find an original or quality compatible battery.

https://kaas.hpcloud.hp.com/pdf-public/pdf_6019410_en-US-1.pdf

 

Hope it helps,

David

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Please click on accept as solution if answered your question

 

HP Recommended

Enter your notebook's product number in the search window at the link below, and it should provide the battery part number and description that is used in your notebook.

 

https://partsurfer.hp.com/?cjdata=MXxOfDB8WXww&utm_medium=af&utm_source=cj&utm_campaign=Microsoft+Sh...

 

Chapter 3 of the service manual shows two different battery part numbers and descriptions, which is why it would be best to see which battery HP installed in your notebook --- 3 cell or the 4 cell.

 

https://kaas.hpcloud.hp.com/pdf-public/pdf_6019410_en-US-1.pdf 

 

4 cell, 70 Whr for use in models with GeForce RTX 3050 or 3050 Ti graphics   HP part # M39179-005

 

3 cell, 52 Whr for use in models with GeForce GTX 1650 and GeForce RX 6500M graphics   HP part # L84394-005

 

HP does not sell either battery, so the only suggestion I can offer once you have determined the correct battery part number would be to contact one of HP's authorized parts suppliers at the link below and see if they have a battery for your notebook:

 

https://parts.hp.com/hpparts/Part_Resellers.aspx?mscssid=AD88A5B8FDF747F1A113003E941E2155&geo_code=N...

 

Or you can do a search by the HP battery part number on Amazon, eBay or laptopbatteryexpress.com and find a compatible aftermarket battery that references the HP part number.

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