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HP Access Control Configuration Utility challenges

HP Recommended
HP Access Control
Microsoft Windows Server 2008 (64-bit)

I am using HP Access Control Configuration Utility v15.0 and suddenly I cannot communicate with LDAP. I had a new admin trying to set herself up, a change was made and now no one can print using Secure Pull Print Enterprise. When I go into IRM AD User Editor type in a user name or email address click find it give me a user not found message. Even though the user is in AD. Does someone know anything about this, I have never used this product until a month ago, it was in place when I started here.

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