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01-14-2020 02:35 AM
01-27-2020 01:02 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Are you installing the retailer version of windows OS Or Microsoft office product key?
- Could you please share the picture the screen asking for activation key?
Keep me posted for further assistance.
I am an HP Employee