cancel
Showing results for 
Search instead for 
Did you mean: 
kyawzayya Honor Student
Honor Student
2 1 0 1
Message 1 of 6
1,273
Flag Post
HP Recommended

Solved!

help me please

HP Pavillion 15-AU087TX
Microsoft Windows 8 (64-bit)
failure id : pqafnc-00090u-mfpx7f-60rl03
Product id :X3C92PA#UUF
Hard Drive 1
5 REPLIES 5
HP Support Agent
HP Support Agent
13,623 12,733 827 1,441
Message 2 of 6
1,245
Flag Post
HP Recommended

Solved!

help me please

@kyawzayya

 

Thank you for posting on HP Forums, MKazi is at your service. 

 

I understand that you have an HP Pavilion 15-au087tx laptop and the hard drive test failed on it. Thanks for sharing the failure ID. You've done a remarkable job performing the steps. 

 

I have decoded the failure ID and it confirms a hard drive failure on your laptop. The next course of action is to replace the hard drive.

 

I suggest you to contact our HP phone support team to explore the available service options for your HP laptop. 

 

Hope this information helps. Feel free to keep me posted for any further questions. All the best! 🙂

kyawzayya Honor Student
Honor Student
2 1 0 1
Message 3 of 6
1,236
Flag Post
HP Recommended

Solved!

help me please

thanks for your advice..
HP Support Agent
HP Support Agent
13,623 12,733 827 1,441
Message 4 of 6
1,232
Flag Post
HP Recommended

Solved!

help me please

@kyawzayya

 

You're most welcome. 🙂

 

It was an honor to share this platform with you. 🙂

 

Take care! 

MADDEN4 Honor Student
Honor Student
2 1 0 0
Message 5 of 6
226
Flag Post
HP Recommended

Solved!

help me please

IT IS NOT A LAPTOP!  HP PRINTER OFFICEJET 7510 - MESSAGE SAYS PROBLEM WITH PRINTHEAD

0 Kudos
Moderator
Moderator
18,719 14,045 294 1,097
Message 6 of 6
218
Flag Post
HP Recommended

Solved!

help me please

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation