HP Envy 5010 Connected to Windows but HP Smart App doesn't recognised it as online

[Stragolore]

I have a HP Envy 5010 printer that is WiFi network connected and connected to Web Services. It is recognised in Windows Devices and Printers and I can send documents for printing. It is connected to my PC via WiFi and not USB or Ethernet.

However HP Smart doesn't recognise it as online.

[Mans]

@Stragolore 

Hello,

In order to palliate this issue, please restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Check the connection status of your printer in HP Smart.

If the problem persists, please follow these steps in the order indicated.

A first step, please forget about the printer as follows:

1. Open the HP Smart application.
2. Click with the mouse button right on your printer HP ENVY 5000 All-in-One series, then click on Forget this printer.
3. Click the Forget Printer buttons.
4. Close the HP Smart application.

Then, please uninstall and reinstall the HP Smart application as follows:

1. Uninstall the HP Smart application:
   
   1. Click Start menu, then click Windows PowerShell folder.
   2. Click with the mouse button on Windows PowerShell, then click More, click Run as administrator and on Yes.
2. Type the following command followed by the Enter key:
   
   • get-appxpackage *HPPrinterControl* | remove-appxpackage -AllUsers
3. Download and install HP Smart.
4. Open the HP Smart application, then Add a printer.
5. Check the connection status of your printer in HP Smart again.

I remain at your disposal in case of need.

Best regards,