Instant Ink

[Maureen17]

Since my husband managed to pull out the wires in the back of the printer I am getting the message cartridge cannot be used until printer is enrolled in instant ink. I am already enrolled!

[asmita6658]

Hi @Maureen17

Welcome to the HP Support Community. 

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account and it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Maureen17]

Thank you for your help. I did actually chat online with a very helpful young man who solved it by resetting from his end. 

[asmita6658]

@Maureen17

Happy to hear that. 

If you need further assistance feel free to reach out to us. 

Have a great day!