Mac will not stay connected to ENVY 5055

[mdb95]

We recently switched wifi providers, and ever since then, my printer will not stay connected. The printer says it has excellent signal. Every time I have to print, I have to delete my printer from my Macbook and re-add it. How can I resolve this? 

[asmita6658]

Hi @mdb95

Welcome to the HP Support Community. 

To better assist you -

1) Are you able to print from any other devices? 

2) Are all the devices connected to the same network? 

3) Check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

4) Is there any antivirus software installed on your computer? 

5) Could you perform a ping test using the Mac Network Utility and let me know the results? 

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display. 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us. 

Try updating the printer's firmware. Download and install the printer's firmware from this link. 

Hope this helps! Keep me posted. 

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