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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- HP Instant Ink
- 5 months free ink trial not showing in My account
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12-28-2020 12:32 PM
Hi - I received my new HP Envy 6032 today (28th Dec 2020) from Curry's. The documentation referenced a 5 month free trial included with my purchase and to redeem during set-up. I've set the printer up OK and enrolled in the £1.99 plan per month but it didn't give an option to redeem the 5 month free trial - I did at the time use FREEINK to get 1 month free trial. I checked on the HP Instant Ink site and My Plan and it doesn't give any indication there that I'm currently on the free trial. Are you able to help? Thank you
Solved! Go to Solution.
Accepted Solutions
12-29-2020 06:43 AM
Hi @Jo77ua,
Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
12-29-2020 06:43 AM
Hi @Jo77ua,
Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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