Account suspended but updated billing still cant print - Help!

[Jiko1]

Hello, my hp instant ink account has been suspended. have just updated billing but still can't print will it be possible for support to contact me to get this sorted tonight if possible? 

[Betty0610]

@Jiko1

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Shaiann]

Hello, I'm having the same issue. I just updated my billing information and my printing is still saying it can not print and my account is saying it's still suspended. 

[Kumar0307]

@Shaiann, Welcome to the HP Support Community! I’m here to help.

I understand you have concerns related to the Instant Ink account.

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[jmcelroy]

Hello, this same thing is happening to my set up. It says my account is payed, as of May 22. I did add a new payment method as well. It says "suspended" and on the printer it says "Cartridge cannot be used until printer is enrolled in HP Instant Ink", though I have certainly enrolled it. Please help

[Ghostking1]

I have same problem 

[Margiep87]

Hello, I'm having the same issue. I just updated my billing information and my printing is still saying it can not print and my account is saying it's still suspended. Help plz

[Anand_Andy]

Hi @Margiep87,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aly43]

I am having the same issue. It hasnt even taken payment. Why isnt this an instant process.

[annebeirne03]

Hi, my HP instant ink account has also been suspended despite updating my billing. How can I contact you or you contact me? Regards, Anne